The web version can come in handy, especially if you've deleted files from OneDrive and need to see if they are present for recovery or are concerned about whether recent files were saved or uploaded successfully. Tip: OneDrive can be logged into via the web version if you cannot access your files through Windows File Explorer or the desktop version.Sometimes I have seen others mix up their personal and work account credentials, causing login failures. Your OneDrive for Business shortcut will typically populate the company name after signing into the shortcut, whereas OneDrive personal (non-work accounts) will often have your name. On a Mac OS X, this may be on the uppermost navigation menu at the top or right-hand corner of your screen, but if you cannot locate it in Finder already open nor elsewhere popping up at the time of the sync issues, perform a search for OneDrive and select it that way. Note: Aside from the Windows File Explorer location, OneDrive can usually be found in the Windows task tray when you choose the up arrow and click on the BLUE cloud icon, or along the bottom of the main taskbar, see ( OneDrive Backup | Video | Experts Exchange) by fellow Expert Edward van Biljon. It can be confusing if you do NOT know what they're indicating, and if you DO NOT see these icons, then it's possible your OneDrive for Business files are no longer synchronizing, or the icons may be disabled.
BEFORE proceeding any further in this article, please take some time to examine what OneDrive sync status icons mean as there are a wide array of them see ( What do the OneDrive icons mean? | Microsoft KB). The following are primary causes that may disrupt OneDrive from synchronizing changes or uploading files successfully. Sync Errors & Message Fundamental Root Causes Toat Notification Error From OneDrive (Fig 2.) OneDrive for Business Icon Showing Sync Issues Exist (Fig 1.) It applies primarily to Windows OS workstations however, some tips can address Mac OS X workstations errors. I will walk you through common scenarios I have seen based on my experience on a walk-up TechBar and the most common situations that I have helped fellow members in our EE Community resolve thus far. This article is a comprehensive guide on troubleshooting some of the most basic OneDrive for Business sync errors or how to tackle when the file sync stops working overall.
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